Refund and Return Policy

30-day return window

You may request a return within 30 days of delivery. To qualify, the item must be unused, unworn, and in the same condition in which it was received, with its original packaging.

Starting a return

Email support@realdealsempire.com with your order number and reason for the return. Do not send an item back before receiving return instructions. Returns sent without authorization may not be accepted.

Return shipping

Customers are responsible for return shipping costs unless the item arrived defective, damaged, or incorrect. Original shipping charges are not refundable unless required by law.

Damaged, defective, or incorrect items

Inspect your order after delivery. If an item is defective, damaged, or incorrect, contact support@realdealsempire.com within 7 days and include your order number and clear photos so we can review the issue.

Non-returnable items

For hygiene and safety reasons, worn earrings and other pierced jewelry cannot be returned unless they arrived defective, damaged, or incorrect. Gift cards and final-sale items are also non-returnable, except where required by law.

Refunds

We will notify you after the returned item is received and inspected. If approved, the refund will be issued to the original payment method. Your bank or card provider may require additional time to post the refund.