Frequently Asked Questions
How long does delivery take?
Most orders arrive within 5–10 business days after the order is confirmed. Delivery may take longer during holidays, severe weather, or carrier disruptions.
Will I receive tracking information?
When tracking is available, it will be sent to the email address used at checkout. Tracking may take a short time to update after the carrier receives the package.
What is your return policy?
You may request a return within 30 days of delivery. Items must be unused, unworn, and returned in their original packaging. Customers are responsible for return shipping unless the item arrived defective, damaged, or incorrect.
How do I start a return?
Email support@realdealsempire.com with your order number and reason for the return. Do not send an item back before receiving return instructions.
What if my order arrives damaged or incorrect?
Contact support@realdealsempire.com within 7 days of delivery and include your order number and clear photos of the item and packaging. We will review the issue and provide next steps.
How quickly will support respond?
Our team responds within 24 hours.
How can I care for my jewelry or watch?
Keep pieces dry and avoid direct contact with perfume, lotions, household cleaners, and other chemicals. Store items separately in a cool, dry place and wipe them gently with a soft cloth after wear.